Business identity
Lumisyla is operated by 鎏汐寰汇（香港）有限公司. Business address: Room 704, 7/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Hong Kong. Support: support@lumisyla.com.
Where we ship
We ship across the United States where carrier service is available. Standard shipping is complimentary for non-remote U.S. addresses. Remote areas, Alaska, Hawaii, Puerto Rico, PO Boxes, military addresses, and carrier-limited addresses may require additional time or fees.
Fulfillment
Orders may ship from our Chicago-area fulfillment center at 1325 Remington Blvd, Suite B, Bolingbrook, IL 60490. This facility is not a customer return address. Send nothing there unless support provides written instructions.
Processing and delivery
Orders received before 12:00 PM local warehouse time on a business day are generally processed the same day. Later orders are generally processed on the next business day. Standard delivery is estimated at 7–14 business days after shipment. Eligible expedited services are generally estimated at 3–7 business days. Estimates are not guarantees and can change due to carriers, weather, holidays, address review, or inventory exceptions.
Returns
Return requests may be made within 30 days of delivery for products that remain unused, undamaged, and in their original packaging. Contact support before sending anything. Product-specific restrictions may apply once the final catalog replaces this preview collection.
For an approved return that is not caused by our error, the customer is responsible for return shipping. Original expedited and special-service fees are not refundable. We do not charge a restocking fee for approved returns.
Damage and delivery issues
Contact support within seven days of delivery with your order number, tracking number, a short description, and clear photos of the item, outer package, and shipping label. Keep the product and packaging until next steps are confirmed.
Refund timing
Approved refunds are issued to the original payment method where possible within ten days after the returned item is received and inspected. Banks and payment providers may require additional processing time.